Bookings Terms & Conditions

Your booking is not reserved until payment has been received (deposit or full amount). All courses require full payment 7 days before the course start unless otherwise agreed. Payment is accepted via the online shop or bank transfer.

Antenatal Courses

You may cancel your antenatal course booking at any time by letting me know of the cancellation by email.

If you cancel more than six weeks before the start of the Course then you will receive a full refund, less £20 to cover administration costs.

If you cancel between four and six weeks before the start of the antenatal course I will refund 50% of the cost.

If you cancel less than four weeks before the start of the course then no refund will be given. However, under exceptional circumstances, I can offer a refund at any point up until the course begins. This is at my discretion.

After you have attended the first class, no refunds will be offered.

BabyBien requires a minimum number of participants to run group courses. If I have not reached this number, BabyBien reserves the right to cancel the course. A full refund will be given in these circumstances.

Baby Massage & Parenting Courses

Group courses: Your booking is for the course dates specified only. Requests to move to another course will be accommodated where possible, but not guaranteed. No requests to move course dates will be accepted within 2 weeks of the course start date.

You may cancel your baby massage course booking at any time by letting me know of the cancellation by email. 

If you cancel more than four weeks before the start of the Course then you will receive a full refund, less £5 to cover administration costs.

If you cancel less than four weeks before the start of the course then you will be offered a 50% refund. 

However, under exceptional circumstances, I can offer a full refund at any point up until the course begins.

After the course has started, no refunds will be offered.

No refunds will be offered for missed classes. If there is availability on a group course where you can attend a class to catch up then you may be offered a place, but this is it BabyBien's discretion and not guaranteed.

The course cost is for one adult and one baby. Please contact Kate to discuss adding any additional babies or adults to your booking. I will try and accommodate your requests but this can not be guaranteed and will depend on space available.

BabyBien requires a minimum number of participants to run group courses. If I have not reached this number, BabyBien reserves the right to cancel the course. A full refund will be given in these circumstances.

Private group courses: require a minimum of 4 attendees to book. The course price covers a course of 5 sessions (in total, as a group). I will be as flexible as possible if there is a need to change dates or times but this must be agreed for your group and is dependent on availability. No refunds will be given for missed classes but you are welcome to offer your place to someone else if you're unable to attend for any reason.

PAYG and special sessions: Your booking is for the specified date only. No refunds will be offered for missed classes. If you are unable to attend you can offer your place to someone else (please make sure you notify Kate of any changes to the person attending).

Unforeseen Circumstances

If for any reason I need to reschedule a session you will be given as much notice as possible. In the unlikely event that the course venue needs to be altered, a new venue will be located within 1 mile of the original. In these circumstances no refund will be offered.

Under exceptional circumstances, I may need to cancel your booking. If I do I will always try to offer you a suitable alternative. If you choose not to accept this, you will be offered a full refund.


BabyBien Courses

All BabyBien courses are taught by Kate a highly qualified and experienced hypnobirthing, baby massage & parenting teacher. Kate will give general educational advice about pregnancy and childbirth. Individual particular advice on your own current pregnancy and wellbeing cannot be given under any circumstances and clients must take queries about their own personal health or pregnancy to their Community Midwife, GP, Obstetrician or other appropriate health professional.

All courses have been designed to be up to date and factually correct at the time of teaching and to represent the current accepted professional standards with regard to general maternity advice.

BabyBien cannot accept responsibility or liability for any loss, damage or injury to any person or property arising out of or resulting from attending a class. You are particularly advised to take care of all personal property and possessions.

BabyBien Courses have been designed as a supplement to the information, advice and general instruction offered by the local NHS Trust. All course material provided is for general information purposes only and should not under any circumstances be construed in any way as being particular individual medical advice or instruction.

BabyBien reserves the right to decline any application to attend any of its classes.

If you, or your partner, feel unwell whilst in attendance at the sessions you should immediately seek the advice of your midwife, GP or other appropriate health professional.


BabyBien respects your right to privacy and will protect the general information that you have provided as part of your application to attend any BabyBien courses. I will not share your information with 3rd parties. I will protect your data from misuse, unauthorised access, disclosure and alteration to the best of my ability.

When booking a class with BabyBien, you will be subscribed to my mailing list. You may unsubscribe from this at any time.

Photos from classes will only be used where permission has been gained from you (you will be given the option to accept or decline permission in the pre-course questionnaire). Where permission has been given, photos may be used on the website, BabyBien social media channels and promotional materials.

Website Terms of Use

This page tells you the terms of use on which you may make use of the website Please read these terms of use carefully before you start to use the site. By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using this site.

Information about BabyBien

This is a site operated by BabyBien. I am registered with Companies House in England and Wales.

Accessing the website

Access to the BabyBien website is permitted on a temporary basis, and I reserve the right to withdraw or amend the service provided on the site without notice (see below). I will not be liable if for any reason our site is unavailable at any time or for any period.

When using the site, you must comply with the provisions of our acceptable use policy.

Intellectual property rights

I am the owner or the licensee of all intellectual property rights on, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. My status (and that of any identified contributors) as the authors of material on my site must always be acknowledged. You must not use any part of the materials on my site for commercial purposes without obtaining a licence to do so from BabyBien or our licensors. If you print off, copy or download any part of the BabyBien site in breach of these terms of use, your right to use the site will cease immediately and you must, at my option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on the BabyBien site are not intended to amount to advice on which reliance should be placed. I therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

The BabyBien website changes regularly

I aim to update the BabyBien site regularly, and may change the content at any time. If the need arises, I may suspend access to our site, or close it indefinitely. Any of the material on the site may be out of date at any given time, and I am under no obligation to update such material.


The material displayed on the BabyBien site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, I, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

loss of income or revenue;

loss of business;

loss of profits or contracts;

loss of anticipated savings;

loss of data;

loss of goodwill;

wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

BabyBien processes information about you in accordance with the privacy policy. By using the site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions concluded through the site

Contracts for the supply of goods OR services OR information formed through the BabyBien site or as a result of visits made by you are governed by our terms and conditions of supply.

Linking to the website

You may link to the BabyBien home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on BabyBien's part where none exists.

You must not establish a link from any website that is not owned by you.

I reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in my acceptable use policy.

Links from this site

Where the BabyBien site contains links to other sites and resources provided by third parties, these links are provided for your information only. I have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this site ( although I retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


BabyBien may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the site.

Your concerns

If you have any concerns about material which appears on our site, please contact [email protected]

Thank you for visiting my website.

BabyBien. 225 Stanley Park Road. Carshalton. SM5 3JW. 07715105729